FAQ
Answers about products, sizes and your enquiry.
General
How can I enquire about an item?
Choose an item and size, add it to your cart and send a nonbinding enquiry. Price and availability are confirmed before purchase.
Do prices include VAT?
Prices and applicable VAT are confirmed in the offer before purchase. Checkout tax rates are references; possible import charges are shown separately.
I received an extra item. What should I do?
Contact info@dropvave.com with your order number. We will clarify the delivery and any return. Statutory rights regarding unsolicited goods remain unaffected.
I forgot my password. How do I sign in?
No customer account is needed for the catalogue or an enquiry. DropVave currently has no customer password sign-in.
I entered the wrong size or address. What can I do?
Email info@dropvave.com as soon as possible with your enquiry or order number and correction. We check whether changes are still possible. Changes cannot be promised after dispatch.
Products
Where do the products come from?
Direct shipping from suppliers in China is planned. The label “Premium 1:1” is not proof of authenticity. We confirm product details before purchase.
How do I choose a size?
Use the sizes and guidance shown on the item page. Ask us first if unsure.
What is the quality like?
Use the product views and ask about materials, workmanship and fit before purchase. A brand name or “Premium 1:1” is not independent proof of quality or authenticity.
What should I know about the product photos?
Many photos were placed on white backgrounds using AI. Confirm important details before purchase.
Payment
Which payment methods are available?
Online payments are not active yet. Price and payment method must be confirmed before purchase.
Is my order secure?
Only nonbinding enquiries are currently available. Online payments are disabled; we do not ask for card details in chat or by email.
Shipping
How much does shipping cost?
Standard shipping is free. Select your country at checkout; we confirm delivery availability before purchase. Any import charges are disclosed separately before purchase.
Where do you ship?
Select your country at checkout. The selector includes 250 countries and territories; we confirm delivery availability for your item before purchase.
How long does delivery take?
Estimated delivery is 7–12 business days after dispatch, excluding weekends and public holidays. Processing before dispatch is additional; customs and transport may cause delays. We confirm the timeframe before purchase.
How can I track a shipment?
Check a received tracking number with the carrier. For questions, email us with your order number.
Returns / Exchanges / Withdrawal
Can I return a product?
We do not offer an additional voluntary return policy. Applicable statutory withdrawal and defect rights remain unaffected.
Can I exchange a product?
We do not offer voluntary exchanges for another size or model. A different item requires a new order. Statutory remedies for defects or incorrect deliveries remain unaffected.
Can I cancel my order?
You can withdraw a nonbinding enquiry at any time. For an agreed purchase, contact info@dropvave.com promptly. Statutory withdrawal rights apply independently of processing or dispatch status.
What if an item is faulty?
For damaged, faulty or incorrect items, email info@dropvave.com with your order number. We refund the purchase price for confirmed manufacturing defects. Statutory defect rights remain unaffected.